Shipping policy

Shipping Policy
Last updated: 12 February 2026

We ship worldwide (including the United Kingdom and select international destinations).

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Order Processing

● Orders are processed within 1–3 business days (excluding weekends/holidays).
● Custom or made-to-order items may take longer (notified at checkout).

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Shipping Times & Costs

● Shipping rates are calculated at checkout based on weight, destination, and carrier.
● Estimated delivery:
○ Domestic (United Kingdom): 3–7 business days.
○ International: 10–30 business days (customs delays possible).
● Free shipping may apply on eligible orders and regions (shown at checkout).

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Tracking

● Tracking numbers are sent via email once your order ships.
● Check your spam folder if you don't receive it.

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Important Notes

● Delivery times are estimates only – delays can occur due to carriers, weather, customs, or high-volume periods.
● Crown Royal is not responsible for lost packages after delivery confirmation or customs fees/taxes for international orders.
● If your package is lost or damaged in transit, contact us with your tracking number — we will assist with claims.

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For questions about your shipment, email contact@crownroyalgroup.com.